BLACK FRIDAY SALE PERIOD:
Shipping will begin immediately when the sale goes live. Although during this high volume period please allow up to 7-10 business days for your order to be fulfilled.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

NO IMPORT DUTIES/CUSTOMS FEES as we have a warehouse inside the EU that fulfils all EU orders - located in the Netherlands.

Countries such as Switzerland, Norway, Liechtenstein, & Iceland may still require import fees. Please be advised that any import fees charged by the countries listed above are to be paid/cleared by the customer. 

Order Protection is an optional add-on at checkout that protects your order against loss, theft, or damage during transit. If your order is affected by one of these issues, you can submit a claim for a replacement or refund, subject to approval.

How do I make a claim with Order Protection?

If you purchased Order Protection and need to submit a claim, please email hello@sweatscollective.com with:

• Your order number
• A description of the issue
• Photos of damaged items (if applicable)
  

Claims must be submitted within 30 days of order fulfilment.

What am I covered for?

Order Protection covers eligible orders in the event of:

• Loss in transit
• Damage during transit
• Delivery confirmed by carrier but not received
  

Please note: Coverage applies to outbound shipping only. Returns sent back to us are not covered.

What am I not covered for?

Order Protection does not cover:

• Fraudulent or intentionally misleading claims
• Incorrect shipping addresses entered at checkout
• Damage caused by misuse, negligence, or unauthorised repairs
• Claims submitted outside the required timeframe
• Carrier delays
• Items excluded under Sweats' standard policies
• Return shipping
  

Sweats reserves the right to deny any claim that does not meet eligibility requirements.

How long will my claim take?

We aim to review and resolve submitted claims and documentation within 1-3 business days.

How long before my delivery is classed as lost?

A parcel is considered lost in transit if there has been no tracking update for 21 consecutive days.

At that point, you may submit a claim.

What do I get if my claim is successful?

You can opt for a refund or replacement of your order.

How long do I have to make a claim?

30 days depending on the claim type. This is from the date your order has been fulfilled.

How do I get a refund for Order Protection?

If your order is in transit we are unable to refund Order Protection. We also do not refund if you choose to return your items.