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Frequently Asked Questions
ORDERS & SHIPPING
This is our EU EXCLUSIVE Website shipping only to our EU based community.
NO IMPORT DUTIES/CUSTOMS FEES as we have a warehouse inside the EU that fulfils all EU orders - located in the Netherlands.
EUROPE
Standard Shipping (3-5 Business Days after dispatch)
- €5.00
Express Shipping (2-4 Business Days after dispatch)
- £10.00
FREE SHIPPING on orders over €150.00
Yes! Once your order has been dispatched, you will receive an email with a tracking link so you can follow your package's journey. If you experience any issues with tracking, please contact our customer support team here.
NO IMPORT DUTIES/CUSTOMS FEES as we have a warehouse inside the EU that fulfils all EU orders - located in the Netherlands.
Countries such as Switzerland, Norway, Liechtenstein, & Iceland may still require import fees. Please be advised that any import fees charged by the countries listed above are to be paid/cleared by the customer.
Yes! You can make changes to your order within 30 minutes of completing your purchase.
You can edit your order directly from:
- The confirmation page right after checkout, or
- The link in your order confirmation email.
After the 30-minute window has passed, your order will begin processing and we won’t be able to make any further changes.
RETURNS & EXCHANGES
Return Policy
We want you to love your purchase, but we understand that sometimes things don’t work out. If you're not completely satisfied with your order, we’re here to help.
Returns & Eligibility
We gladly accept returns on full-priced items for:
- Exchange
- Store Credit
- Refund
To be eligible for a return, items must be:
- Returned within 14 days of receiving your order
- Unworn, unwashed, and in their original condition with tags attached
- In original packaging (where applicable)
Please note: Final sale items and gift cards are not eligible for return.
How to start a return:
To initiate a return for store credit or an exchange, please visit our Returns Portal. If you experience any issues please contact us at hello@sweatscollective.com.
All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.
SWEATS reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by SWEATS.
To make a return please use our returns portal HERE. For any further questions regardng returns, please email hello@sweatscollective.com.
PRODUCT & SIZING
Our pieces are designed for a timeless, relaxed style fit. To find the perfect size for your specific measurements, please refer to our size guide, which provides detailed measurements, model height/weight and sizing plus fit recommendations for each product.
If you're unsure, please reach out to our SWEATS team, as we receive sizing questions every day, we are more than happy to assist!
To maintain the quality and longevity of your SWEATS COLLECTIVE essentials, we recommend:
- Washing in cold water with similar colours
- Using mild detergent and avoiding fabric softeners
- Air drying in a shaded area or tumble drying on low to preserve fabric integrity
- Avoiding bleach or harsh chemicals
Following these care tips will ensure your pieces stay in great condition.
BRAND & COMMUNITY
SWEATS COLLECTIVE is more than just an essentials brand – we're about building timeless wardrobes that blend nostalgia with modern minimalism. Our pieces are designed for longevity, using high-quality fabrics and versatile silhouettes. Whilst product is amazing, community comes first. We strive to educate and grow alongside the community that has provided us with the opportunity to be our most authentic, creative selves.
Making sure that we evolve with the people who wear the brand is a priority at all times.
Join our fast growing community by following us on Instagram and TikTok, where we share the latest drops, styling inspiration, and behind-the-scenes content.
You can also subscribe to our newsletter for exclusive updates, special offers, and early access to ALL new releases.
We also open our Discord to the community for 24 hours, once every 3 months via our Instagram profile. Keep an eye on our socials for how to join where you get DIRECT access to talk with the team behind the brand, talk to like-minded people, access to exclusive releases & so much more.