Frequently Asked Questions

This is our EU EXCLUSIVE Website shipping only to our EU based community.

NO IMPORT DUTIES/CUSTOMS FEES as we have a warehouse inside the EU that fulfils all EU orders - located in the Netherlands.

EUROPE
Standard Shipping (3-5 Business Days after dispatch) 

• €5.00

Express Shipping (2-4 Business Days after dispatch) 

• £10.00

FREE SHIPPING on orders over €150.00

Yes! Once your order has been dispatched, you will receive an email with a tracking link so you can follow your package's journey. If you experience any issues with tracking, please contact our customer support team here.

NO IMPORT DUTIES/CUSTOMS FEES as we have a warehouse inside the EU that fulfils all EU orders - located in the Netherlands.

Countries such as Switzerland, Norway, Liechtenstein, & Iceland may still require import fees. Please be advised that any import fees charged by the countries listed above are to be paid/cleared by the customer. 

Yes! You can make changes to your order within 30 minutes of completing your purchase.

You can edit your order directly from:

• The confirmation page right after checkout, or
• The link in your order confirmation email.

After the 30-minute window has passed, your order will begin processing and we won’t be able to make any further changes.

Once an order has been marked as Delivered by the carrier, or if it is left at the delivery address unattended (e.g., porch, mailbox, front door, etc.) ownership of the package transfers to the customer upon confirmed delivery. We are not responsible for lost, stolen, or damaged packages. 

If you opted for Order Protection, please a submit a claim following the steps outlined in our 'What Is Order Protection' section below and our CX Team will assist in processing your claim.

Order Protection is an optional add-on at checkout that protects your order against loss, theft, or damage during transit. If your order is affected by one of these issues, you can submit a claim for a replacement or refund, subject to approval.

How do I make a claim with Order Protection?

If you purchased Order Protection and need to submit a claim, please email hello@sweatscollective.com with:

• Your order number
• A description of the issue
• Photos of damaged items (if applicable)
  

Claims must be submitted within 30 days of order fulfilment.

What am I covered for?

Order Protection covers eligible orders in the event of:

• Loss in transit
• Damage during transit
• Delivery confirmed by carrier but not received
  

Please note: Coverage applies to outbound shipping only. Returns sent back to us are not covered.

What am I not covered for?

Order Protection does not cover:

• Fraudulent or intentionally misleading claims
• Incorrect shipping addresses entered at checkout
• Damage caused by misuse, negligence, or unauthorised repairs
• Claims submitted outside the required timeframe
• Carrier delays
• Items excluded under Sweats' standard policies
• Return shipping
  

Sweats reserves the right to deny any claim that does not meet eligibility requirements.

How long will my claim take?

We aim to review and resolve submitted claims and documentation within 1-3 business days.

How long before my delivery is classed as lost?

A parcel is considered lost in transit if there has been no tracking update for 21 consecutive days.

At that point, you may submit a claim.

What do I get if my claim is successful?

You can opt for a refund or replacement of your order.

How long do I have to make a claim?

30 days depending on the claim type. This is from the date your order has been fulfilled.

How do I get a refund for Order Protection?

If your order is in transit we are unable to refund Order Protection. We also do not refund if you choose to return your items.

Our pieces are designed for a timeless, relaxed style fit. To find the perfect size for your specific measurements, please refer to our size guide, which provides detailed measurements, model height/weight and sizing plus fit recommendations for each product.

If you're unsure, please reach out to our SWEATS team, as we receive sizing questions every day, we are more than happy to assist!

To maintain the quality and longevity of your SWEATS COLLECTIVE essentials, we recommend:

• Washing in cold water with similar colours
• Using mild detergent and avoiding fabric softeners
• Air drying in a shaded area or tumble drying on low to preserve fabric integrity
• Avoiding bleach or harsh chemicals

Following these care tips will ensure your pieces stay in great condition.

SWEATS COLLECTIVE is more than just an essentials brand – we're about building timeless wardrobes that blend nostalgia with modern minimalism. Our pieces are designed for longevity, using high-quality fabrics and versatile silhouettes. Whilst product is amazing, community comes first. We strive to educate and grow alongside the community that has provided us with the opportunity to be our most authentic, creative selves.

Making sure that we evolve with the people who wear the brand is a priority at all times.

Join our fast growing community by following us on Instagram and TikTok, where we share the latest drops, styling inspiration, and behind-the-scenes content.

You can also subscribe to our newsletter for exclusive updates, special offers, and early access to ALL new releases.

We also open our Discord to the community for 24 hours, once every 3 months via our Instagram profile. Keep an eye on our socials for how to join where you get DIRECT access to talk with the team behind the brand, talk to like-minded people, access to exclusive releases & so much more.