EXCHANGES / RETURNS
RETURN POLICY
We want you to love your purchase, but we understand that sometimes things don’t work out. If you're not completely satisfied with your order, we’re here to help.
RETURNS & ELIGIBILITY
We gladly accept returns on full-priced items for:
- Exchange
- Store Credit
- Refund
To be eligible for a return, items must be:
- Returned within 14 days of receiving your order
- Unworn, unwashed, and in their original condition with tags attached
- In original packaging (where applicable)
Please note: Final sale items and gift cards are not eligible for return.
SWEATS reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by SWEATS.
Please use the link HERE to use our returns portal. We will only accept returned item(s) that have been booked using our returns portal.
If you experience any issues please contact us at hello@sweatscollective.com.
How to start a return:
To initiate a return for an exchange, store or refund please visit our Returns Portal.
What is “Free Returns + Package Protection” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
To return a faulty item, use our returns portal HERE. Damaged/Faulty garments will be reviewed by the team once processed and if accepted. We will cover the return.
ALL SALES FINAL DURING BLACK FRIDAY PERIOD(unless the item is faulty)